Wide outdoor landscape photo of a rider on a horse leading another horse along a dirt trail on a dry, grassy hillside with scattered shrubs and pine trees; distant mountains under a clear blue sky.

Policies at Paws-itively Purr-fect in Buckeye, AZ

Clear expectations for a safe, stress-free visit—please review before booking.

What we need on file

Our goal at Paws-itively Purr-fect Pet Resort & Salon is simple: create a safe, stress-free, and enjoyable experience for every pet in our care. The policies below help us protect the well-being of our furry guests, keep our schedule reliable, and make sure every pet gets the attention they deserve.

If you’re ready to book boarding or grooming, taking a minute to read through these guidelines can help you avoid surprises and feel confident about your reservation.

Vaccination requirements

To help keep every guest healthy and protected, we require up-to-date vaccinations for all pets visiting our resort and salon. Before boarding or grooming, pet parents must provide a copy of their pet’s vaccination record.

Pet boarding vaccination policy

For pet boarding, pets must have received the following vaccinations:

DHLPP (Distemper, Hepatitis, Leptospirosis, Parainfluenza, and Parvo)
Rabies
Bordetella (kennel cough)

Pet grooming vaccination policy

For pet grooming, only the rabies vaccination is required.

A modern open office workspace with a foreground desk featuring an Apple iMac and an external Samsung monitor, plus keyboard and mouse.

Regular season vs holidays

Pet boarding cancellation policy

We understand that plans can change. At the same time, boarding reservations hold a space specifically for your pet, and advance notice allows us to offer that reserved spot to another family.

Regular season: Please provide at least 72 hours’ notice for cancellations. Cancellations made with less notice may incur a fee of up to 3 nights of your booking.
Holidays: Please provide at least 5 days’ notice for cancellations. Holiday cancellations made with less notice will be charged for 3 nights of your booking.

Thank you for your understanding—boarding spots can take several days to fill, especially during busy periods.

No-shows, lateness, fees

Pet grooming appointment & cancellation policy

Grooming days run best when everyone arrives on time and we can stay on schedule. These guidelines help us keep things fair for every family and make sure each pet receives the time and care they deserve.

Missed appointments: A $25 fee applies for no-shows or cancellations made with less than 24 hours’ notice.
Running late? Arrivals more than 10 minutes late will incur a $10 late fee.
Over 15 minutes late: Your appointment may need to be rescheduled, and a $25 cancellation fee will apply.

We truly appreciate your understanding and cooperation.

Questions? We’re happy to help.

Policies are here to keep things smooth—not confusing. If you have questions about vaccination records, appointment timing, or how cancellations work, please reach out. We’re glad to walk you through what you need so you can book with confidence.